Faq

Ordering & Payment

How can I place an order?
Simply browse our collections of T-Shirts & Tops, Shorts, and Pants & Trousers. Select your preferred items, choose your size and quantity, then proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.

Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount—check our current promotions for details.

How long will it take to receive my order?
Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and costs will be displayed at checkout. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with all tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return. We will provide further instructions.

How do I exchange an item?
For exchanges, please contact [email protected]. We will guide you through the process. Exchanges are subject to availability and may incur a shipping fee.

When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

Product & Sizing

How do I find the right size?
Each product page includes a detailed size chart with measurements for chest, waist, hips, and length. We recommend comparing these measurements to a similar item you own for the best fit. If you have further questions, feel free to email [email protected].

Are your products true to size?
Our T-Shirts & Tops, Shorts, and Pants & Trousers are designed to fit standard sizing. However, fit may vary by style. Please refer to the size chart on each product page for specific guidance.

What materials are used in your clothing?
We use high-quality materials such as cotton, polyester blends, and sustainable fabrics. Detailed fabric information is listed on each product page to help you make an informed choice.

Customer Support

How can I contact you if I have more questions?
For any inquiries, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
LootusCape is an online-only store. We do not have a physical retail location, but we are committed to providing excellent customer service through email support.