Refund policy

Refund Policy

At LootusCape, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your item, we are here to help. Please review our refund policy below for T-Shirts & Tops, Shorts, and Pants & Trousers.

Eligibility for Returns

You may request a refund or exchange within 30 days from the date of delivery. To be eligible, the item must be:

  • Unworn, unwashed, and in its original condition.
  • Free from any stains, odors, or signs of use.
  • Returned with all original tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or clearance.
  • Items damaged due to improper care or handling.
  • Personalized or customized products.

How to Initiate a Return

To start a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the transaction.

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing. For defective or incorrect items, we will exchange the product at no additional cost.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include photos of the issue and your order number. We will arrange a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account or payment method. If the issue persists, contact us at [email protected] for assistance.

Contact Us

For any questions regarding this policy, please email [email protected]. We are here to help and will respond within 24–48 hours.