Shipping policy

At LootusCape, we are committed to delivering your orders in a timely and reliable manner. This Logistics Policy outlines the shipping procedures, costs, and delivery expectations for all purchases made through our online store, which specializes in T-Shirts & Tops, Shorts, and Pants & Trousers.

Shipping Method

We offer a single, straightforward shipping option: Standard Shipping. This method is available for all orders, regardless of the items selected or the destination. Please note that we do not provide expedited or express delivery services at this time.

Shipping Costs

All orders are subject to a shipping fee. There are no free shipping promotions or waivers available. The exact shipping cost will be calculated and displayed at checkout based on the total weight of your items and the delivery address. You will see the final shipping charge before completing your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Standard Shipping typically takes 5–10 business days for domestic orders and 10–20 business days for international orders. Please note that these are estimates and actual delivery may be affected by customs clearance, local postal services, or unforeseen delays.

Order Tracking

Once your order is dispatched, a tracking number will be provided via email to [email protected] (if you contact us for assistance). You can use this tracking number to monitor the progress of your shipment through our carrier’s website. Please note that we do not have a user center for self-service tracking; all tracking inquiries should be directed to our support team.

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with limited postal services may experience longer delivery times or additional charges. If your address falls into such a category, we will notify you via email. We reserve the right to cancel orders if shipping is not feasible.

Lost or Damaged Items

LootusCape is not responsible for lost or damaged items once the package is handed over to the carrier. If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at [email protected] within 7 days of the expected delivery date. We will assist you in filing a claim with the shipping carrier and, where possible, provide a replacement or refund.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team via email at [email protected]. We aim to respond within 24–48 hours on business days.